![bomgar representative console login bomgar representative console login](https://www.readkong.com/static/aa/b6/aab615f7eb2a91dc057f9c04cf7073f3/bomgar-remote-support-representative-guide-15-2-9789918-9.jpg)
To use one of the first three options, make sure that the CI is pinned as a 'Jump Client' in Bomgar and its 'Hostname' is updated in Freshservice. The self service portal (end users can start aĬhat-only session, which the support agent can elevate to a remote access one). The asset entry in the CMDB (even when there is no ticket). The asset attached to the ticket (provided that the ticket has been assigned to an agent). The ticket description page (provided that an asset is attached to the ticket). Once you enable the integration on both the accounts, you can start a Bomgar session from: To configure the ticket's link to show in the Bomgar Representative Console, go to Rep Console > Custom Links and enter the URL in the format: /helpdesk/tickets/%EXTERNAL_KEY% (e.g. In Events to Send, check the box next to Support Session End and then click Add Recipient. In the URL field, enter /integrations/bomgar/session_end (e.g. To do that, go to Management > Outbound Events. On the User Settings page, select the checkbox next to Is Administrator. To provide Admin privileges to the user associated here, go to Users & Security > Users and click Edit. They will be used by us for all the API calls.Ĥ. Then add two custom fields with codenames "agent_id" and "requester_id". Navigate to Configuration > Custom Fields. Navigate to Management > API Configuration and enable the Enable XML API checkbox.ģ. Login to your Bomgar account as an admin.Ģ. Once you do that, link your Freshservice account with your Bomgar account:ġ.
![bomgar representative console login bomgar representative console login](https://services.unk.edu/sites/default/files/styles/large/public/2022-01/Bomgar_BRCS_Firefox.png)
On the next page, enter your Bomgar account URL and the credentials for an admin account.
Bomgar representative console login install#
Then locate the Bomgar app and install it.ģ. Login to Frehservice as an administrator.Ģ. Starting a remote session in Bomgar is now as easy as clicking a button on the support ticket.Īnd when the session ends, the session details, along with the system information and the transcript of the entire chat will be saved to the ticket.Įnabling the integration in Freshservice is simple:ġ. Freshservice’s integration with Bomgar is meant to make providing support even more seamless.